Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@frounder.com. Returns are sent to: Frounder (Craftsmen), 09 Bhuwana Bypass Chauraha, Sukher, Udaipur, Rajasthan 313001, India. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return shipping: If your item arrived damaged, defective, or incorrect, we cover all return shipping costs. For change-of-mind returns, the customer covers return postage to our workshop in Udaipur, India; we recommend a tracked service, as we can't refund items lost in transit.

Damages and issues: Please inspect your order on delivery and contact us within 7 days if the item is defective, damaged, or incorrect. We'll make it right at no cost to you — including return shipping.

Non-returnable items: Personalized and monogrammed pieces are made to order and can't be returned unless faulty. Gift cards are non-refundable.

Exchanges: The fastest way is to return the item you have and, once accepted, make a separate purchase for the new one.

United Kingdom & European Union — 14-day cooling-off period: If your order ships to the UK or EU, you additionally have the right to cancel or return it within 14 days for any reason, under the same condition requirements above.

Refunds: We'll notify you once we've received and inspected your return. If approved, you'll be refunded automatically to your original payment method within 10 business days. Banks may take additional time to post it. If more than 15 business days pass after approval, contact us at support@frounder.com.

Questions: support@frounder.com or +91 97724 74417.