FAQ

The bags

What leather do you use?

Full-grain leather: dense, strong, and built to wear in rather than wear out. It develops character with use and holds up over years of daily carry. More on our Materials page.

What's the monogram?

Every Frounder carries one of two house motifs engraved into the leather: the Signature diamond-f lattice or the Botanica floral vine.

What hardware and lining do you use?

Solid brass and stainless steel hardware, with a 100% cotton lining, and canvas where a piece needs more structure.

Are the bags in stock?

Yes. Everything is made and ready to ship.

Shipping

Where do you ship?

Almost everywhere — we ship worldwide, with only a handful of countries excluded where carriers don't operate. Enter your address at checkout to see your delivery estimate. Full details on our Shipping & Returns page.

What does shipping cost and how long does it take?

Standard shipping is free on every order worldwide, with one exception: orders to Southern Africa and Brazil carry a flat $30 fee due to higher courier costs on those routes. Orders ship within 1 to 2 business days; delivery typically takes 5–10 business days for the US, Canada, UK, Europe, Australia and New Zealand, and 7–14 business days for most other destinations.

Can I track my order?

Yes. You'll get a tracking link by email as soon as it ships.

Returns & warranty

What's your return policy?

You have 30 days from delivery. Change-of-mind returns come back unused with tags and packaging, with return shipping paid by you; faulty bags are returned free of charge. UK and EU customers also have a 14-day cooling-off period. Refunds reach your original payment method within 10 business days of us receiving and inspecting your return. Full details on our Shipping & Returns page.

Do you offer exchanges?

Yes, within the same 30-day window for non-personalized items. You cover return shipping; we cover sending the replacement.

Can I return a monogrammed bag?

Bags engraved with custom initials are made to order and cannot be returned or exchanged, except where faulty.

Is there a warranty?

Every Frounder is covered for one year against manufacturing defects, with free repair or replacement. After that, we'll repair and recondition your bag for as long as you own it, charged at cost.