Shipping, Returns & Warranty

Shipping

Frounder ships to customers worldwide — with free standard shipping on nearly every order, to nearly every destination we serve.

Where we ship

We ship almost everywhere. Enter your address at checkout and you'll see your delivery estimate before you pay.

Southern Africa & Brazil: Orders to South Africa, Namibia, Botswana, Zimbabwe, Zambia, Mozambique, Malawi, Angola, Lesotho, Eswatini and Brazil carry a flat $30 shipping fee, shown at checkout, due to higher courier costs on those routes.

Destinations we can't serve: A small number of countries are excluded where carriers do not operate (including Iran, North Korea, Syria, Cuba, Russia, and Sudan). If your country isn't available at checkout, we can't currently ship there.

  • Processing time: Orders ship within 1 to 2 business days. Personalized pieces may take a little longer, as each monogram is engraved to order.
  • Delivery estimate: Typically 5–10 business days for the US, Canada, UK, Europe, Australia and New Zealand, and 7–14 business days for most other destinations. Exact estimates are shown at checkout based on your address.
  • Shipping cost: Free standard shipping on every order, worldwide — except the Southern Africa and Brazil routes above, where a flat $30 fee applies. There is no minimum order value.
  • Import duties & fees (US): We take care of any U.S. import duties, so there's nothing extra to pay on delivery.
  • Import duties & fees (all other countries): Any applicable customs duties or import taxes are shown at checkout where supported; otherwise they may be collected by your local customs authority on delivery.

For questions about your shipment, contact us at support@frounder.com.

Returns

We offer 30-day returns on non-personalized items in their original condition.

  • You have 30 days from the date of delivery to request a return
  • Items must be unused, undamaged, and in their original condition
  • Personalized items: Bags engraved with custom initials are made to order and cannot be returned or exchanged, except where faulty
  • Return shipping: For change-of-mind returns, you cover return shipping. If your item arrives damaged, faulty, or incorrect, we cover all return shipping costs
  • UK & EU customers: You additionally have a 14-day cooling-off period from delivery, during which you may cancel or return your order for any reason
  • How to start a return: Email support@frounder.com with your order number and we'll reply with return instructions and the return address
  • Refunds: Once we receive and inspect your return, refunds are processed to your original payment method within 10 business days. Depending on your bank, it may take a few more days to appear

Warranty

Every Frounder bag is covered by a 1-year warranty against manufacturing defects from the date of delivery.

  • The warranty covers defects in materials and workmanship under normal use
  • It does not cover damage from misuse, accidents, or normal wear and aging of the leather
  • To make a warranty claim, email support@frounder.com with your order details and a description of the issue

We'll assess every claim and work to make it right.