Shipping, Returns & Warranty

Shipping

Frounder ships from Udaipur, India, with free standard shipping on every order to all 29 countries we serve. Delivery estimates are shown at checkout before you pay, based on your address.

Where we ship

North America: United States, Canada, Mexico.

Europe: United Kingdom, Ireland, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Poland, Czech Republic.

Asia-Pacific & Middle East: Australia, New Zealand, Japan, Singapore, Hong Kong, South Korea, Malaysia, Israel, United Arab Emirates.

If your country is not on this list, we cannot ship there yet. Checkout will only accept addresses in the countries above.

  • Dispatch time: Orders are dispatched within 1–2 business days. Personalized pieces may take a little longer, as each monogram is engraved to order.
  • Delivery estimate: Shown at checkout based on your address.
  • Shipping cost: Free standard shipping on every order, to every country listed above. There is no minimum order value.
  • Import duties & fees (US): We take care of any U.S. import duties — there's nothing extra to pay on delivery.
  • Import duties & fees (all other countries): Any applicable customs duties or import taxes are shown at checkout where supported; otherwise they may be collected by your local customs authority on delivery.

For questions about your shipment, contact us at support@frounder.com.

Returns

We offer 30-day returns on non-personalized items in their original condition.

  • You have 30 days from the date of delivery to request a return
  • Items must be unused, undamaged, and in their original condition
  • Personalized items: Bags engraved with custom initials are made to order and cannot be returned or exchanged, except where faulty
  • Return shipping: For change-of-mind returns, you cover return postage. If your item arrives damaged, faulty, or incorrect, we'll send a prepaid return label and cover it
  • How to start a return: Email support@frounder.com with your order number and we'll reply with return instructions and the return address
  • Refunds: Once we receive and inspect your return, refunds are processed to your original payment method within 10 business days. Depending on your bank, it may take a few more days to appear

Warranty

Every Frounder bag is covered by a 1-year warranty against manufacturing defects from the date of delivery.

  • The warranty covers defects in materials and workmanship under normal use
  • It does not cover damage from misuse, accidents, or normal wear and ageing of the leather
  • To make a warranty claim, email support@frounder.com with your order details and a description of the issue

We'll assess every claim and work to make it right.